Position: Web Solution Engineer

Work Hours (Client): Mondays to Fridays, EST

Pay Range: $1200 - $1800/month

Location: Fully Remote

Responsibilities

Assess current technology used and develop steps and processes to improve
Work alongside account management, operations, customer service and data teams to monitor product performance and resolve bugs/issues
Monitor merchant’s international site performance, ensure smooth performance, and take process improvement and Merchants’ feedback, input and requests back to the Product and Engineering teams
Provide ongoing education and technical assistance to internal teams and OpenBorder merchants
Support the Sales and Product teams in introducing OpenBorder solutions to merchants and partner

Requirements

2+ years experience in project management & engineering
2+ years experience in solution design / integration with direct client interaction, in SaaS-based environment - technical sales or solutions engineer role preferred
BS/Master’s degree in Computer Science or another technical field
Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
Firm understanding of systems integration concepts and API implementation
Strong understanding of go-to-market strategies and sales enablement needs is a plus
Established problem-solving skills and troubleshooting abilities
1+ previous experience in eCommerce and Logistics/Operations environment is key
Knowledge on Shopify and other eCommerce solutions is key
Ability to multitask and work well under deadlines in a fast paced environment

Remote job, Monday to Friday,