Job Description
Lead Contact Center Engineer (Baltimore, MD; Evansville, IN; Charlotte, NC; Irving, TX)
Optomi, in partnership with a large finance company, is looking for an experienced Lead Contact Center Engineer to lead the expansion of their telephony team. The company is planning a large migration of their telephony platform to a cloud-based solution. They are looking for a go-getter who takes initiative and is able to work under minimal supervision! The right candidate will have experience with Avaya or Alvaria, and will have been a big part of a migration from on prem to cloud with either NiceCX or Five9.
What the right candidate will enjoy:
- A leadership role at a large company!
- The ability to make independent decisions for the cloud migration!
- Be a part of a culture that always looks ahead!
- A position at a certified Most Loved Workplace, three years in a row!
- A hybrid work environment, with remote days on Monday and Friday!
Qualifications of the right candidate:
- 9-10+ years of overall relevant experience in telecommunications or telephony.
- Experience developing or implementing Interactive Voice Responses.
- Avaya/Alvaria experience.
- NiceCX or Five9 experience.
- Experience migrating on prem to cloud to either of those cloud solutions.
- Efficiency in Java, Python, or another programming language.
Responsibilities of the right candidate:
- Proof of concepts for a cloud-based solution.
- Lead the call recording migration from on prem to cloud.
- Integration of the cloud based solution into the company's existing system.
- Take initiative to lead a team of 6-7 resources working on 2 different platforms.
Job Tags
Remote job, Monday to Friday,